What causes Siemens SINUMERIK alarm 100924?

Required machine data or parameter not configured for the requested function. Option bit not set in SINUMERIK to enable the required functionality. Program references a function or axis that has not been configured. Machine commissioning incomplete — required setup step was not performed. Configuration data cleared or lost due to a parameter reset or hardware change.

How do I fix Siemens SINUMERIK alarm 100924?

1. Read the full alarm message to identify what is missing (axis name, parameter number, function name). 2. Consult the SINUMERIK alarm manual for alarm 100924 for the specific configuration requirement. 3. Check the relevant machine data group and set the required parameter. 4. If a specific option is required, verify it is licensed and enabled in the SINUMERIK option settings. 5. Power cycle after making configuration changes to apply the new settings.

axismd.ai

Siemens SINUMERIK Controller

Communication · Intermediate · 30-120 minutes

Alarm 100924

Siemens 840D 100924 - Remote diagnostics: SW option not set

Alarm 100924 indicates that remote diagnostics functionality is being accessed or requested, but the required software option/license is not enabled on the Siemens 840D control system. This is a licensing issue rather than a hardware or configuration fault, preventing the use of remote service features.

Siemens SINUMERIKCommunicationIntermediate30-120 minutes

100924

Siemens 840D 100924 - Remote diagnostics: SW option not set

Remote diagnostics: SW option not set

Root Cause Summary

Alarm 100924 indicates that remote diagnostics functionality is being accessed or requested, but the required software option/license is not enabled on the Siemens 840D control system. This is a licensing issue rather than a hardware or configuration fault, preventing the use of remote service features.

Safety

Refer to Siemens documentation
Ensure qualified technician performs repairs

Causes and Fixes

1
Access HMI and navigate to Commissioning → System data → Software options (or use service screen).
2
Check if option 'Remote Diagnostics' or similar teleservice option is listed and activated in the installed options list.
3
If option is missing, contact Siemens sales or your machine tool builder to purchase the remote diagnostics software license/option package.
4
Once license key is obtained, install via Commissioning menu and perform a control reboot (Power OFF/ON cycle).
Ensure all programs are saved before power cycle. Coordinate downtime with production.

Service Recommended confidence

Seeing Multiple Alarms?

Seeing another alarm with this one? Enter the code.

Get machine-aware diagnosis

AxisMD logs alarms against your actual machines, tracks patterns, and gives AI context your manual doesn't have.

Start free

Was this guide helpful?

Always verify with your machine manual or a certified technician before performing service procedures.