Heidenhain codes
HeidenhainPower SupplyIntermediate30-120 minutes

238-101A

HEIDENHAIN 238-101A - 101A UVR synchronization with line power supply failed

101A UVR synchronization with line power supply failed

The UVR power supply unit failed to synchronize with the line power. The unit cannot match the supply network phase.

Root Cause Summary

HEIDENHAIN alarm 238-101A indicates the UVR%2 (undervoltage relay) supply unit failed to synchronize with the AC line power supply. This typically occurs due to power quality issues, faulty supply unit components, or incorrect power configuration parameters in the TNC control.

Safety

  • Refer to Heidenhain service manual
  • Ensure qualified technician performs repairs

Causes and Fixes

  1. 1

    Check AC Input Voltage

    Measure AC input voltage at supply unit terminals. Verify voltage is within ±10% of rated value (typically 400V/480V 3-phase).

    Use proper PPE and lockout procedures when measuring high voltage

  2. 2

    Verify Phase Balance

    Check all three phases for balance. Phase-to-phase voltages should be within 2% of each other.

    Use a power quality analyzer to check for harmonics and transients

  3. 3

    Monitor Line Frequency

    Verify AC line frequency is stable at 50Hz or 60Hz ±0.5Hz. Check for frequency variations during alarm occurrence.

    Frequency instability often indicates upstream power grid issues

  4. 4

    Check Power Factor

    Measure power factor at main supply. Poor power factor can affect synchronization timing circuits.

    Install power factor correction if PF is below 0.85

Service Recommendedmedium confidence

Call a technician if:

  • ·UVR%2 hardware replacement needed
  • ·Power quality issues require utility involvement
  • ·TNC parameter corruption suspected

Prevention

  • Install power line conditioning equipment
  • Perform regular power quality monitoring
  • Maintain proper torque on electrical connections
  • Keep UVR%2 ventilation clear

Common Mistakes

  • Ignoring power quality measurements
  • Substituting incorrect fuse ratings
  • Modifying sync timeout parameters without understanding root cause
  • Working on live circuits without proper PPE

Seeing Multiple Alarms?

Seeing another alarm with this one? Enter the code.

Get machine-aware diagnosis

AxisMD logs alarms against your actual machines, tracks patterns, and gives AI context your manual doesn't have.

Start free

Was this guide helpful?

Always verify with your machine manual or a certified technician before performing service procedures.