Heidenhain codes
HeidenhainServo/AxisIntermediate30-120 minutes

237-3801

Heidenhain 237-3801 - 13801 UM-FSSW:Telegrammzähler Fehler FS-Kommunikation Soll: Ist:

13801 UM-FSSW:Telegrammzähler Fehler FS-Kommunikation Soll: Ist

Heidenhain TNC error 237-3801: 13801 UM-FSSW:Telegrammzähler Fehler FS-Kommunikation Soll: Ist. This alarm indicates a fault or error condition on the Heidenhain TNC control that requires investigation. Refer to the Heidenhain NC error message documentation for the specific cause and remedy for this alarm code.

Root Cause Summary

Alarm 237-3801 indicates a telegram counter error in the FS (Functional Safety) communication between the TNC control and servo drives. This occurs when the expected telegram sequence number doesn't match the actual received number, indicating communication synchronization issues or data transmission errors in the safety-critical drive communication.

Safety

  • Refer to Heidenhain service manual
  • Ensure qualified technician performs repairs

Causes and Fixes

  1. 1

    Check FS Cable Routing

    Inspect FS communication cables for proper separation from power cables. Maintain minimum 10cm distance from motor power lines.

    Power down system before cable inspection to prevent electrical hazards.

  2. 2

    Verify Cable Integrity

    Check FS communication cables for damage, proper shielding connection, and secure connector engagement at both TNC and drive ends.

    Use cable tester to verify continuity and impedance on FS communication lines.

  3. 3

    Test Communication Quality

    Access MOD function 'Communication Diagnostics' to monitor FS telegram error rates and signal quality parameters.

    Error rates above 1% indicate cable or interference issues requiring immediate attention.

DIY Feasiblemedium confidence

Call a technician if:

  • ·FS module hardware replacement required
  • ·Safety system validation needed
  • ·Multiple drives showing FS errors simultaneously

Prevention

  • Maintain proper FS cable routing away from interference sources
  • Regularly monitor FS communication statistics
  • Keep drive firmware updated
  • Perform periodic FS system validation tests

Common Mistakes

  • Ignoring cable routing guidelines near power lines
  • Changing FS timing parameters without proper documentation
  • Not monitoring communication quality trends
  • Mixing different FS protocol versions

Seeing Multiple Alarms?

Seeing another alarm with this one? Enter the code.

Get machine-aware diagnosis

AxisMD logs alarms against your actual machines, tracks patterns, and gives AI context your manual doesn't have.

Start free

Was this guide helpful?

Always verify with your machine manual or a certified technician before performing service procedures.