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Heidenhain Controller
Servo/Axis · Intermediate · 30-120 minutes
Heidenhain 237-3801 - 13801 UM-FSSW:Telegrammzähler Fehler FS-Kommunikation Soll: Ist:
Alarm 237-3801 indicates a telegram counter error in the FS (Functional Safety) communication between the TNC control and servo drives. This occurs when the expected telegram sequence number doesn't match the actual received number, indicating communication synchronization issues or data transmission errors in the safety-critical drive communication.
Heidenhain 237-3801 - 13801 UM-FSSW:Telegrammzähler Fehler FS-Kommunikation Soll: Ist:
13801 UM-FSSW:Telegrammzähler Fehler FS-Kommunikation Soll: Ist
Heidenhain TNC error 237-3801: 13801 UM-FSSW:Telegrammzähler Fehler FS-Kommunikation Soll: Ist. This alarm indicates a fault or error condition on the Heidenhain TNC control that requires investigation. Refer to the Heidenhain NC error message documentation for the specific cause and remedy for this alarm code.
Root Cause Summary
Alarm 237-3801 indicates a telegram counter error in the FS (Functional Safety) communication between the TNC control and servo drives. This occurs when the expected telegram sequence number doesn't match the actual received number, indicating communication synchronization issues or data transmission errors in the safety-critical drive communication.
Safety
Causes and Fixes
Check FS Cable Routing
Inspect FS communication cables for proper separation from power cables. Maintain minimum 10cm distance from motor power lines.
Power down system before cable inspection to prevent electrical hazards.
Verify Cable Integrity
Check FS communication cables for damage, proper shielding connection, and secure connector engagement at both TNC and drive ends.
Use cable tester to verify continuity and impedance on FS communication lines.
Test Communication Quality
Access MOD function 'Communication Diagnostics' to monitor FS telegram error rates and signal quality parameters.
Error rates above 1% indicate cable or interference issues requiring immediate attention.
Call a technician if:
Prevention
Common Mistakes
Seeing Multiple Alarms?
Seeing another alarm with this one? Enter the code.
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Always verify with your machine manual or a certified technician before performing service procedures.