Heidenhain codes
HeidenhainSystemIntermediate30-120 minutes

231-E021

HEIDENHAIN 231-E021 - E021 Cut-out signal status incorrect CC Nom: ErrMask: Sgn

E021 Cut-out signal status incorrect CC Nom: ErrMask: Sgn

The safety self-test found that at least one cut-out signal had the wrong state before the cut-out channel test. The error mask and signal values in the error text identify the affected channels.

Root Cause Summary

HEIDENHAIN alarm 231-E021 indicates a safety system self-test failure where one or more STO (Safe Torque Off) cut-out signals are in an incorrect state during the safety channel verification. The TNC safety controller detected a mismatch between the expected nominal condition and actual signal status in the dual-channel safety architecture.

Safety

  • Refer to Heidenhain service manual
  • Ensure qualified technician performs repairs

Causes and Fixes

  1. 1

    Check Safety Circuit Status

    Navigate to MOD function → Safety → Safety Status to view current STO signal states and compare with alarm parameters Nom, ErrMask, and Sgn values.

    Document the binary interpretation of Nom and ErrMask values to identify which specific STO signals are problematic.

  2. 2

    Verify External Safety Hardware

    Measure voltage levels at safety relay outputs and TNC X1 connector pins corresponding to the failing STO signal identified in Sgn parameter.

    Always use lockout/tagout procedures when measuring safety circuits.

  3. 3

    Test Safety Relay Operation

    Manually cycle the identified safety relay while monitoring TNC safety status display to verify proper switching operation and signal feedback.

    Use TNC diagnostic screen to monitor real-time safety signal transitions during relay testing.

  4. 4

    Replace Faulty Safety Components

    Replace identified faulty safety relays or contactors with identical safety-rated components and verify proper wiring to TNC safety inputs.

    Only use safety-rated components with appropriate SIL rating for the application.

Service Recommendedmedium confidence

Call a technician if:

  • ·Safety system faults detected
  • ·TNC internal hardware suspected
  • ·Safety parameter modifications required
  • ·Lack of safety system expertise

Prevention

  • Regular safety system self-test execution
  • Periodic safety circuit continuity verification
  • Maintain clean X1 connector contacts
  • Document all safety parameter changes

Common Mistakes

  • Modifying safety parameters without proper validation
  • Ignoring intermittent safety alarms
  • Using non-safety-rated replacement components
  • Bypassing safety circuits for troubleshooting

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