
axismd.ai
Heidenhain Controller
System · Intermediate · 30-120 minutes
HEIDENHAIN 231-E021 - E021 Cut-out signal status incorrect CC Nom: ErrMask: Sgn
HEIDENHAIN alarm 231-E021 indicates a safety system self-test failure where one or more STO (Safe Torque Off) cut-out signals are in an incorrect state during the safety channel verification. The TNC safety controller detected a mismatch between the expected nominal condition and actual signal status in the dual-channel safety architecture.
HEIDENHAIN 231-E021 - E021 Cut-out signal status incorrect CC Nom: ErrMask: Sgn
E021 Cut-out signal status incorrect CC Nom: ErrMask: Sgn
The safety self-test found that at least one cut-out signal had the wrong state before the cut-out channel test. The error mask and signal values in the error text identify the affected channels.
Root Cause Summary
HEIDENHAIN alarm 231-E021 indicates a safety system self-test failure where one or more STO (Safe Torque Off) cut-out signals are in an incorrect state during the safety channel verification. The TNC safety controller detected a mismatch between the expected nominal condition and actual signal status in the dual-channel safety architecture.
Safety
Causes and Fixes
Check Safety Circuit Status
Navigate to MOD function → Safety → Safety Status to view current STO signal states and compare with alarm parameters Nom, ErrMask, and Sgn values.
Document the binary interpretation of Nom and ErrMask values to identify which specific STO signals are problematic.
Verify External Safety Hardware
Measure voltage levels at safety relay outputs and TNC X1 connector pins corresponding to the failing STO signal identified in Sgn parameter.
Always use lockout/tagout procedures when measuring safety circuits.
Test Safety Relay Operation
Manually cycle the identified safety relay while monitoring TNC safety status display to verify proper switching operation and signal feedback.
Use TNC diagnostic screen to monitor real-time safety signal transitions during relay testing.
Replace Faulty Safety Components
Replace identified faulty safety relays or contactors with identical safety-rated components and verify proper wiring to TNC safety inputs.
Only use safety-rated components with appropriate SIL rating for the application.
Call a technician if:
Prevention
Common Mistakes
Seeing Multiple Alarms?
Seeing another alarm with this one? Enter the code.
AxisMD logs alarms against your actual machines, tracks patterns, and gives AI context your manual doesn't have.
Start freeWas this guide helpful?
Always verify with your machine manual or a certified technician before performing service procedures.