What causes Siemens SINUMERIK alarm 100915?

Part program contains an illegal or unsupported command for the current machine configuration. Parameter or machine data setting incompatible with the commanded operation. Required option or function not enabled on this SINUMERIK control. Incorrect axis assignment or configuration for the commanded function. Software version or compile cycle version mismatch.

How do I fix Siemens SINUMERIK alarm 100915?

1. Note the full alarm message including any parameter values shown (e.g., axis number, block number, channel). 2. Identify the program block or operation that triggered the alarm. 3. Review the SINUMERIK alarm manual for alarm 100915 to identify the specific cause and remedy. 4. Check the relevant machine data parameters referenced in the alarm. 5. If the alarm persists after correcting the program, contact Siemens technical support with the full alarm text and machine data backup.

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Siemens SINUMERIK Controller

Communication · Intermediate · 30-120 minutes

Alarm 100915

Siemens 840D 100915 - Remote diagnostics: Error 05 -get_gosal_struk-

Alarm 100915 indicates a failure in the remote diagnostics communication structure, specifically in retrieving the GOSAL (Global Online Service Application Layer) structure data. This typically occurs when the remote diagnostics service cannot properly access or parse system diagnostic data structures, often due to corrupted configuration files, incomplete software installation, or communication protocol mismatches between the control and remote service components.

Siemens SINUMERIKCommunicationIntermediate30-120 minutes

100915

Siemens 840D 100915 - Remote diagnostics: Error 05 -get_gosal_struk-

Remote diagnostics: Error 05 -get_gosal_struk-

Root Cause Summary

Alarm 100915 indicates a failure in the remote diagnostics communication structure, specifically in retrieving the GOSAL (Global Online Service Application Layer) structure data. This typically occurs when the remote diagnostics service cannot properly access or parse system diagnostic data structures, often due to corrupted configuration files, incomplete software installation, or communication protocol mismatches between the control and remote service components.

Safety

Refer to Siemens documentation
Ensure qualified technician performs repairs

Causes and Fixes

1
Check the HMI diagnostics path /user/sinumerik/hmi/log/ for error logs related to remote service initialization.
2
Verify the existence of remote diagnostics configuration files in /oem/sinumerik/hmi/cfg/ directory, specifically files related to GOSAL services.
3
Perform a backup of current system configuration, then re-import the remote diagnostics OEM package from the commissioning archive or SINUMERIK Integrate software.
Ensure you have a complete system backup before reimporting any software packages.
4
Restart the HMI system and NCK to reinitialize the remote diagnostics service structure.

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