250-13A9

Access Machine Parameter Menu

Press MOD key, select 'Machine Parameters', navigate to TeleService parameters MP7210-MP7219.

Document current parameter values before making changes

Verify IP Configuration

Check MP7210 (TeleService IP address) and MP7211 (subnet mask) match your network configuration.

Incorrect IP settings can cause network conflicts

Validate Port Settings

Verify MP7212 (TeleService port) is not blocked by firewall and matches DNC server configuration.

Standard TeleService port is 19000, but may vary by installation

Reset TeleService

Set MP7219 (TeleService reset) to 1, then back to 0 to reinitialize the connection.

This will temporarily disconnect all active TeleService sessions

Check Ethernet Interface Parameters

Navigate to MP7200 (Ethernet interface enable) and ensure it's set to 1 for active interface.

MP7200=0 disables the entire Ethernet interface

Verify Network Speed Settings

Check MP7201 (network speed) matches your network infrastructure (0=auto, 1=10Mbps, 2=100Mbps).

Mismatched speed settings can cause intermittent connection issues

Validate Gateway Configuration

Verify MP7202 (gateway IP address) is correctly configured for your network topology.

Use ping test from TNC diagnostic menu to verify gateway connectivity

Test Physical Connection

Check Ethernet cable connection and LED status on network port. Verify cable continuity if needed.

Power cycle control after cable reconnection

Identify DNC Server Protocol

Determine if your DNC server uses LSV2, OPC, or proprietary protocol from server documentation.

Most modern Heidenhain DNC systems use LSV2 protocol

Configure Protocol Parameter

Set MP7213 to match server protocol: 0=LSV2, 1=OPC, 2=proprietary. Restart control after change.

Protocol changes require control restart to take effect

Verify Authentication Settings

Check MP7214 (authentication enable) and MP7215-MP7216 (username/password) if server requires authentication.

Leave authentication disabled (MP7214=0) for initial testing

Test Connection

Use TNC diagnostic menu 'Communication Test' to verify DNC server connectivity with new protocol settings.

Multiple failed connection attempts may temporarily lock the server

Check Windows Firewall

On DNC server, verify Windows Firewall allows TeleService port (default 19000) for both inbound and outbound traffic.

Create specific firewall rule for Heidenhain TeleService application

Verify Antivirus Settings

Temporarily disable antivirus real-time protection to test if it's blocking TeleService communication.

Re-enable antivirus protection after testing and add TeleService exception

Test Port Connectivity

Use telnet or port scanner from another computer to verify TeleService port is accessible on DNC server.

Command: telnet [server_IP] 19000 to test basic port connectivity

Configure Security Exceptions

Add TeleService application and port exceptions to firewall and antivirus software permanently.

Document all security changes for IT compliance

Check TeleService Status

On DNC server, verify TeleService application is running in Windows Task Manager or Services panel.

Look for 'TeleService.exe' process or 'Heidenhain TeleService' service

Restart TeleService Application

Stop and restart TeleService software. Check Windows Event Log for any startup errors or warnings.

Restarting TeleService will disconnect all active machine connections

Verify TeleService Configuration

Open TeleService configuration tool and verify server settings match machine parameter configuration.

TeleService config file is typically in C:\Program Files\HEIDENHAIN\TeleService\

Check License Status

Verify TeleService license is valid and not expired in the TeleService administration interface.

Expired licenses may allow startup but prevent new connections