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Heidenhain Controller
System · Intermediate · 30-120 minutes
HEIDENHAIN 250-13C1 - Pop-up window (Module 9217) not possible
HEIDENHAIN alarm 250-13C1 occurs when PLC Module 9217 attempts to display a pop-up window but the TNC control is in an operating state that prohibits dialog display. This typically happens during active machining cycles, emergency conditions, or when the control is processing critical operations that cannot be interrupted.
250-13C1
HEIDENHAIN 250-13C1 - Pop-up window (Module 9217) not possible
Pop-up window (Module 9217) not possible
PLC pop-up from Module 9217 cannot be shown due to the current operating situation. The display context is incompatible.
Root Cause Summary
HEIDENHAIN alarm 250-13C1 occurs when PLC Module 9217 attempts to display a pop-up window but the TNC control is in an operating state that prohibits dialog display. This typically happens during active machining cycles, emergency conditions, or when the control is processing critical operations that cannot be interrupted.
Safety
- Refer to Heidenhain service manual
- Ensure qualified technician performs repairs
Causes and Fixes
- 1
Check program execution status
Press STOP key and verify program execution has completely stopped. Check status display shows 'Program stopped' not 'Program interrupted'.
- 2
Verify axis and spindle status
Check Machine Status screen (MOD key) to confirm all axes are stationary and spindle is stopped before PLC attempts dialog display.
- 3
Reset PLC module timing
Modify PLC program to add delay after detecting program stop before calling Module 9217, typically 500-1000ms delay.
Use PLC marker to track program state changes and trigger pop-up only after confirmed idle state.
Call a technician if:
- ·PLC programming modification required
- ·Custom dialog development needed
- ·System software upgrade necessary
Prevention
- Implement proper state checking before calling Module 9217
- Add appropriate delays after mode changes
- Test dialog display in all operating modes during commissioning
Common Mistakes
- Calling Module 9217 during active machining
- Not checking system status before dialog display
- Using invalid dialog parameters or numbers
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Always verify with your machine manual or a certified technician before performing service procedures.