Heidenhain codes
HeidenhainSafetyIntermediate30-120 minutes

230-04B4

HEIDENHAIN 230-04B4 - SMC: Missing acknowledgment

SMC: Missing acknowledgment

SMC runtime error - the safety software did not respond within expected time. High system load may be the cause.

Root Cause Summary

HEIDENHAIN alarm 230-04B4 occurs when the Safety Monitoring Computer (SMC) fails to receive acknowledgment from safety-oriented software within the expected timeout period. This typically indicates communication breakdown between the TNC control and SMC module or excessive system processing load preventing timely responses.

Safety

  • Refer to Heidenhain service manual
  • Ensure qualified technician performs repairs

Causes and Fixes

  1. 1

    Check SMC Status Display

    Navigate to MOD function → System Info → SMC Status to verify SMC module communication state and response times.

    Look for response times exceeding 50ms as indication of communication issues

  2. 2

    Verify Ethernet Connection

    Check physical Ethernet cable connections between TNC and SMC module, ensure secure connections at both X116 (TNC) and SMC Ethernet ports.

    Power down system before checking connections to prevent damage

  3. 3

    Test Network Configuration

    Access Setup → General → Network Settings and verify SMC IP address configuration matches machine parameter MP7755 (SMC_IP_ADDRESS).

    Use ping test from TNC diagnostic menu to verify SMC network reachability

  4. 4

    Reset SMC Communication

    Execute SMC reset via MOD function → Reset → SMC Reset, then monitor for alarm recurrence during next safety cycle.

    SMC reset will temporarily disable safety functions - ensure machine is in safe state

Service Recommendedmedium confidence

Call a technician if:

  • ·SMC hardware replacement required
  • ·Safety system reconfiguration needed
  • ·Network diagnostics show persistent communication failures
  • ·CPU optimization requires advanced parameter tuning

Prevention

  • Monitor SMC response times weekly via system diagnostics
  • Maintain CPU utilization below 80% during normal operations
  • Perform monthly SMC communication tests
  • Keep SMC firmware updated per Heidenhain recommendations
  • Document baseline SMC performance metrics for comparison

Common Mistakes

  • Ignoring intermittent SMC timeouts as 'nuisance alarms'
  • Adjusting safety timing parameters without proper validation
  • Overlooking network configuration changes that affect SMC communication
  • Failing to backup SMC configuration before troubleshooting
  • Attempting SMC repairs without proper safety system lockout procedures

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