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Heidenhain Controller
Safety · Intermediate · 30-120 minutes
HEIDENHAIN 230-04B4 - SMC: Missing acknowledgment
HEIDENHAIN alarm 230-04B4 occurs when the Safety Monitoring Computer (SMC) fails to receive acknowledgment from safety-oriented software within the expected timeout period. This typically indicates communication breakdown between the TNC control and SMC module or excessive system processing load preventing timely responses.
HEIDENHAIN 230-04B4 - SMC: Missing acknowledgment
SMC: Missing acknowledgment
SMC runtime error - the safety software did not respond within expected time. High system load may be the cause.
Root Cause Summary
HEIDENHAIN alarm 230-04B4 occurs when the Safety Monitoring Computer (SMC) fails to receive acknowledgment from safety-oriented software within the expected timeout period. This typically indicates communication breakdown between the TNC control and SMC module or excessive system processing load preventing timely responses.
Safety
Causes and Fixes
Check SMC Status Display
Navigate to MOD function → System Info → SMC Status to verify SMC module communication state and response times.
Look for response times exceeding 50ms as indication of communication issues
Verify Ethernet Connection
Check physical Ethernet cable connections between TNC and SMC module, ensure secure connections at both X116 (TNC) and SMC Ethernet ports.
Power down system before checking connections to prevent damage
Test Network Configuration
Access Setup → General → Network Settings and verify SMC IP address configuration matches machine parameter MP7755 (SMC_IP_ADDRESS).
Use ping test from TNC diagnostic menu to verify SMC network reachability
Reset SMC Communication
Execute SMC reset via MOD function → Reset → SMC Reset, then monitor for alarm recurrence during next safety cycle.
SMC reset will temporarily disable safety functions - ensure machine is in safe state
Call a technician if:
Prevention
Common Mistakes
Seeing Multiple Alarms?
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