Siemens SINUMERIK codes
Siemens SINUMERIKCommunicationIntermediate30-120 minutes

28010

Siemens 840D 28010 - NCU link: the NCU has not received a message

NCU link: the NCU has not received a message

Siemens SINUMERIK alarm 28010: NCU link: the NCU has not received a message. This alarm indicates a fault or error condition on the SINUMERIK 840D control. Refer to the Siemens SINUMERIK alarm documentation for the complete description and remedy.

Root Cause Summary

Alarm 28010 indicates a communication timeout between NCUs in a distributed SINUMERIK 840D system where the local NCU failed to receive an expected message from a remote NCU within the defined cycle time. This typically stems from physical communication layer failures, NCU link parameter misconfiguration, or the target NCU becoming unresponsive due to hardware/firmware issues.

Safety

  • Refer to Siemens documentation
  • Ensure qualified technician performs repairs

Causes and Fixes

  1. 1

    Verify physical connectivity: Inspect PROFIBUS/PROFINET cables between NCUs for damage, kinks, or loose connectors. Check cable shielding continuity and ensure proper grounding at both ends per IEC 61158 standards.

    Power down the control cabinet before inspecting connectors to avoid electrical hazard.

  2. 2

    Access Diagnostics menu: Navigate to NCK → Diagnose → NCU Link in the operator panel or HMI. Monitor message transmission/reception counters and error counters for the NCU link to identify if errors correlate with alarm occurrences.

  3. 3

    Check MD 32100 (NcuLinkCycleTime) and MD 32101 (NcuLinkTimeout): These parameters define the NCU link cycle time and timeout threshold. If timeout is set too aggressively (e.g., < 50ms), increase it incrementally and monitor. Typical range is 50-100ms.

    Excessively large timeout values may degrade system responsiveness; consult machine documentation.

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